jili11 Privacy Policy

When you register an account on jili11, we collect basic personal details including your full name, date of birth, email address, and mobile number. During the identity verification process, we may also request a government-issued ID and a selfie to confirm your identity in line with Philippine regulations. When you make deposits or withdrawals, we collect transaction details such as payment method, amount, and timestamps to process your request accurately. We also automatically collect technical data including your IP address, device type, browser version, and session activity to keep the platform secure and running smoothly. If you contact our support team, we retain records of those communications to help resolve issues and improve our service. All information collected is limited to what is genuinely necessary for the purposes described in this policy. We do not collect sensitive personal data such as health information or political opinions.

Your personal data is used primarily to create and manage your jili11 account, process deposits and withdrawals, and verify your identity as required by applicable Philippine laws. We use your contact details to send important account notifications such as transaction confirmations, security alerts, and updates to our policies. Technical and behavioural data helps us detect fraud, prevent unauthorised access, and maintain the integrity of the platform for all players. We may use aggregated, anonymised data to analyse platform performance and improve the overall gaming experience without identifying any individual player. Where you have givenexplicit consent, we may send you promotional communications about new games, bonuses, or platform features — you can opt out of these at any time by contacting [email protected]. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Your data is never sold to third parties for their own marketing purposes.

jili11 does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud hosting providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required to disclose your information to government authorities, regulators, or law enforcement agencies in the Philippines if required by law or to prevent fraud and financial crime. If jili11 undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, and you will be notified in advance. We do not share your personal data with other online gaming platforms or advertising networks. Any third-party partner we work with is carefully vetted and required to maintain data protection standards consistent with Philippine law. You may request a list of the categories of third parties with whom your data has been shared by contacting [email protected].

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations under Philippine regulations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements applicable in the Philippines. Support communications are kept for up to two years to assist with dispute resolution and service improvement. Technical logs such as IP addresses and session data are retained for a shorter period, generally no longer than 12 months, unless required for an ongoing investigation. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked to you. If you request account closure, we will begin the deletion process for data that is no longer legally required to be retained. You may submit a data deletion request at any time by writing to [email protected].

jili11 uses industry-standard security technologies to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive information such as payment details is handled through certified payment gateways. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection responsibilities. We conduct regular security assessments and vulnerability testing to identify and address potential risks to the platform. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine data protection authority within the timeframes required by law. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and enable any available account security features. If you suspect any unauthorised activity on your account, please contact our support team immediately.

As a player based in the Philippines, you have the right to access the personal data we hold about you and to request a copy in a commonly used format. You may also request corrections to any inaccurate or incomplete information associated with your account at any time. If you believe your data is being processed unlawfully or that we no longer have a legitimate reason to retain it, you have the right to request its deletion, subject to our legal retention obligations. You have the right to object to certain types of processing, including direct marketing communications, and to withdraw any consent you have previously given without affecting the lawfulness of prior processing. If you wish to transfer your data to another service provider, you may request a portable copy in a structured, machine-readable format. All rights requests can be submitted to [email protected] and will be handled within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

jili11 uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across sessions. Essential cookies are necessary for the platform to operate and cannot be disabled without affecting your ability to use core features such as login and account management. We may also use analytics cookies to understand how players navigate the platform so we can improve the user experience — these cookies collect data in an aggregated, anonymised form. We do not use third-party advertising cookies or share tracking data with ad networks. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform functionality. A full list of the cookies we use and their purposes is available on request by contacting [email protected]. Continued use of jili11 after being informed of our cookie practices constitutes acceptance of their use.

jili11 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features, and the effective date at the top of this page will be revised accordingly. Where changes are material, we will make reasonable efforts to notify registered players via email or an in-platform notification before the changes take effect. Continued use of jili11 following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you remain informed about how your data is being handled. Previous versions of this policy are available on request by contacting [email protected]. If you have any questions or concerns about this Privacy Policy or our data practices, our support team is available around the clock to assist you. This policy is governed by the laws of the Philippines, including the Data Privacy Act of 2012.